Refund & Cancellation Policy

Last updated: October 19, 2026

You’re only charged if it passes

When you order, your card is authorized, not charged. We capture the payment only after your story passes our automated quality checks (enough verified history, accurate citations, no real names, content standards, working audio and PDF). If your order fails those checks or we cannot deliver it, we release the authorization automatically and you are never charged.

30-day “this wasn’t right” refund

If you are unhappy for any reason, use the one-click “This wasn’t right” refund link in your delivery email or on your order page within 30 days of delivery, or email hauntmyblock@agentmail.to. You will receive a full refund, no questions asked (there is no limit on refunds per card or per customer), to your original payment method.

Refunds are issued promptly; depending on your bank, it can take 5–10 business days to appear on your statement.

Cancellation

• Before delivery: email us and we will cancel the order and release the authorization; no charge.
• After delivery: use the 30-day refund above.
• There are no subscriptions or recurring charges. Every purchase is a one-time payment.

Digital Gifts

For a Digital Gift we create and quality-check the story right away and charge your card at purchase (or release the hold if it fails our checks); only the delivery email is scheduled. Before the scheduled delivery you can cancel for a full refund. After delivery, the 30-day refund above applies from the delivery date, and refunds go to the buyer.

Mailed and Gift Editions (coming soon)

These are not yet for sale. When they launch, we will publish expected delivery times, and if a mailing is returned undeliverable we will refund the mailed portion automatically.

Questions

hauntmyblock@agentmail.to — we reply within 1–2 business days.